At a glance
Demonstrates | Remote operation and digital panel management for efficient operations and reduced customer downtime. |
Service Features | 5: Remote monitoring |
What happened
A customer added a second kettle to a kitchen that was already running close to the circuit's limit. The extra draw tripped a breaker · the kind of dead-socket problem that normally sits unnoticed until someone complains and books an emergency call-out.
What the system did, step by step
1. Remote monitoring (Service Feature #5) saw the circuit drop out the moment the breaker tripped.
2. The alarm (Service Feature #6) fired, and the trip was recorded in the event library (feature 10) with timestamp, type and cause.
3. The troubleshooter opened the site in Hybird OS and saw the trip and the load step from the added kettle that caused it.
4. They called the customer proactively through the contact number in the platform, confirmed it was a nuisance trip from the added load, and re-engaged the breaker remotely, avoiding a site visit and quickly restoring operations.
What it means
For the customer: Fixed remotely, before they had reported it. No waiting for an engineer, no emergency call-out, and a full record of the event in the audit trail.
For the Installer: A remote reset replaces a truck roll for something that never needed a physical visit. Saved time, and benefited all.
Installer <> Customer
"If a breaker trips, we'll know, and we'll create a solution, before you've even realised you had a problem, without a site visit."
Good to know
Remote re-engagement only applies where the setup supports it and where it is safe to do so. It is for nuisance trips, but not for attending a genuine fault. Remember to activate the yellow safety lock whenever a breaker is being physically handled, even though the device can be operated remotely.
Need help?
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Phone: +45 3020 4900