Skip to main content

Configuration and setup

14 articles
Controller network configuration (advanced)
LTE SIM activation and APN settings
Modbus ID assignment and device addressing
Breakers not reporting · troubleshooting guideTriage guide for diagnosing why one or more Hybird breakers have stopped returning data, and routing to the specific fault guide.
No devices reporting · troubleshooting guideDiagnosing a bus-wide RS485 fault where the controller is online but no device reports, most commonly reversed A/B polarity at the controller.
Single breaker not reporting · troubleshooting guideDiagnosing one breaker dropping off the bus while others report normally, usually reversed A/B polarity or a loose RS485 wire on that device.
Group of breakers offline · troubleshooting guideDiagnosing a physically clustered group of devices dropping off together, almost always a break in the RS485 daisy chain downstream of the last reporting device.
Modbus address collisions · troubleshooting guideDiagnosing two devices sharing a Modbus address: intermittent data on one address plus timeouts on a neighbour, resolved by re-addressing the duplicate.
Total bus failure after wiring to wrong terminal · troubleshooting guideDiagnosing a destroyed RS485 port after cross-wiring to a higher-voltage bus such as KNX. Presents like reverse polarity but requires controller replacement.
New device not reporting after installation · troubleshooting guideA newly added device not reporting or rejecting commands is almost always the controller needing a reboot to sync its device list from the platform.
UPS behaviour during power events · what to expectWhat to expect from the controller, breakers, and platform during a mains power event when the optional UPS is fitted, and how to power-cycle the controller.
On-site visual checks · what to inspect on a Hybird panelAn on-site checklist of visual and physical panel checks (controller, breakers, LEDs, RS485 wiring, daisy chain) to run before contacting Hybird support.
Rebooting the Hybird Edge Controller · procedure guideReboot methods for the Hybird Edge Controller (physical up arrow button on ICO-C Rev 1, or remote reboot via support) and what to expect afterwards.
Example Use Case: When an added kettle tripped the kitchen circuit and was troubleshooted remotelyA real Hybird Service case: a nuisance trip caught by remote monitoring and fixed remotely, before the customer noticed.