For Installers
For Hybird Certified Contractors. Technical installation, commissioning, maintenance, and commercial terms.
73 articles
- Hybird Edge Controller installation
- RS485 wiring best practices
- Commissioning checklist
- Grounding and earthing requirements
- Working with existing non-Hybird panels
- RS485 daisy-chain topology guide
- Wiring overview — single-phase RCBO panel
- Wiring overview — three-phase panel
- Site qualification checklist
- Electrical safety procedures for Hybird installation
- Controller network configuration (advanced)
- LTE SIM activation and APN settings
- Modbus ID assignment and device addressing
- Breakers not reporting · troubleshooting guideTriage guide for diagnosing why one or more Hybird breakers have stopped returning data, and routing to the specific fault guide.
- No devices reporting · troubleshooting guideDiagnosing a bus-wide RS485 fault where the controller is online but no device reports, most commonly reversed A/B polarity at the controller.
- Single breaker not reporting · troubleshooting guideDiagnosing one breaker dropping off the bus while others report normally, usually reversed A/B polarity or a loose RS485 wire on that device.
- Group of breakers offline · troubleshooting guideDiagnosing a physically clustered group of devices dropping off together, almost always a break in the RS485 daisy chain downstream of the last reporting device.
- Modbus address collisions · troubleshooting guideDiagnosing two devices sharing a Modbus address: intermittent data on one address plus timeouts on a neighbour, resolved by re-addressing the duplicate.
- Total bus failure after wiring to wrong terminal · troubleshooting guideDiagnosing a destroyed RS485 port after cross-wiring to a higher-voltage bus such as KNX. Presents like reverse polarity but requires controller replacement.
- New device not reporting after installation · troubleshooting guideA newly added device not reporting or rejecting commands is almost always the controller needing a reboot to sync its device list from the platform.
- UPS behaviour during power events · what to expectWhat to expect from the controller, breakers, and platform during a mains power event when the optional UPS is fitted, and how to power-cycle the controller.
- On-site visual checks · what to inspect on a Hybird panelAn on-site checklist of visual and physical panel checks (controller, breakers, LEDs, RS485 wiring, daisy chain) to run before contacting Hybird support.
- Rebooting the Hybird Edge Controller · procedure guideReboot methods for the Hybird Edge Controller (physical up arrow button on ICO-C Rev 1, or remote reboot via support) and what to expect afterwards.
- Example Use Case: When an added kettle tripped the kitchen circuit and was troubleshooted remotelyA real Hybird Service case: a nuisance trip caught by remote monitoring and fixed remotely, before the customer noticed.
- Breaker states · Addressed, Addressing, Live and IsolatedThe four Hybird breaker states explained · Addressed or Addressing, Live or Isolated · with the LED blink colours, what the green dip switch and yellow safety lock are, and…
- Site not saving as expected · troubleshooting guide
- RS485 troubleshooting · communication errors
- Troubleshooting Hybird OS login issues
- Breaker tripping repeatedly · troubleshooting guide
- Data gaps or missing readings · troubleshooting guide
- Unexpected high consumption · troubleshooting guide
- Leakage current alarm · troubleshooting guide
- Remote switching not working · troubleshooting guide
- System offline · troubleshooting guide
- What happens during a power outage
- Handling installer warranty disputes
- Requesting on-site service
- Breaker firmware update procedure
- Controller firmware update procedure
- Replacing a faulty breaker · field procedure
- Replacing a faulty controller - field procedure
- Controller reboot and reset procedures
- Setup mode and work mode: flipping a breaker's dip switch during addressingHow to move a Hybird breaker from work mode to setup mode for addressing and back again, using the green dip switch, with LED confirmation at every step.
- Handling partner commission queries
- Common confusions and how to clarify them
- Handling requests in Danish and English
- Emergency vs standard support
- Escalation policy · when to hand off to a human
- How Maggie identifies and routes enquiries
- Handling cancellation requests
- Handling complaints about Hybird pricing
- Support tiers
- Who to contact for what
- How to add circuits to an existing Service contract
- Downtime and maintenance windows
- My system was installed · what happens next
- How to give Hybird access to your site