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For Installers

For Hybird Certified Contractors. Technical installation, commissioning, maintenance, and commercial terms.

71 articles

Configuration and setup

Controller network configuration (advanced)
LTE SIM activation and APN settings
Modbus ID assignment and device addressing
Breakers not reporting · troubleshooting guideTriage guide for diagnosing why one or more Hybird breakers have stopped returning data, and routing to the specific fault guide.
No devices reporting · troubleshooting guideDiagnosing a bus-wide RS485 fault where the controller is online but no device reports, most commonly reversed A/B polarity at the controller.
Single breaker not reporting · troubleshooting guideDiagnosing one breaker dropping off the bus while others report normally, usually reversed A/B polarity or a loose RS485 wire on that device.
Group of breakers offline · troubleshooting guideDiagnosing a physically clustered group of devices dropping off together, almost always a break in the RS485 daisy chain downstream of the last reporting device.
Modbus address collisions · troubleshooting guideDiagnosing two devices sharing a Modbus address: intermittent data on one address plus timeouts on a neighbour, resolved by re-addressing the duplicate.
Total bus failure after wiring to wrong terminal · troubleshooting guideDiagnosing a destroyed RS485 port after cross-wiring to a higher-voltage bus such as KNX. Presents like reverse polarity but requires controller replacement.
New device not reporting after installation · troubleshooting guideA newly added device not reporting or rejecting commands is almost always the controller needing a reboot to sync its device list from the platform.
UPS behaviour during power events · what to expectWhat to expect from the controller, breakers, and platform during a mains power event when the optional UPS is fitted, and how to power-cycle the controller.
On-site visual checks · what to inspect on a Hybird panelAn on-site checklist of visual and physical panel checks (controller, breakers, LEDs, RS485 wiring, daisy chain) to run before contacting Hybird support.
Rebooting the Hybird Edge Controller · procedure guideReboot methods for the Hybird Edge Controller (physical up arrow button on ICO-C Rev 1, or remote reboot via support) and what to expect afterwards.
Example Use Case: When an added kettle tripped the kitchen circuit and was troubleshooted remotelyA real Hybird Service case: a nuisance trip caught by remote monitoring and fixed remotely, before the customer noticed.