For Installers
For Hybird Certified Contractors. Technical installation, commissioning, maintenance, and commercial terms.
83 articles
- How to register as a Hybird installerHow to register as a Hybird installer · webshop registration at shop.hybird.energy, Hybird team approval, the invitation email, requirements, and hardware discount tiers.
- Installer onboarding journey
- Installer accounts and customer accounts · who sees whatThe two Hybird account types explained · what an Installer account can see and do versus a customer account, and the tell-tale symptom when someone is signed in with the…
- Hybird Edge Controller installation
- RS485 wiring best practices
- Commissioning checklist
- Grounding and earthing requirements
- Working with existing non-Hybird panels
- RS485 daisy-chain topology guide
- Wiring overview — single-phase RCBO panel
- Wiring overview — three-phase panel
- Site qualification checklist
- Electrical safety procedures for Hybird installation
- Controller network configuration (advanced)
- LTE SIM activation and APN settings
- Modbus ID assignment and device addressing
- Breakers not reporting · troubleshooting guideTriage guide for diagnosing why one or more Hybird breakers have stopped returning data, and routing to the specific fault guide.
- No devices reporting · troubleshooting guideDiagnosing a bus-wide RS485 fault where the controller is online but no device reports, most commonly reversed A/B polarity at the controller.
- Single breaker not reporting · troubleshooting guideDiagnosing one breaker dropping off the bus while others report normally, usually reversed A/B polarity or a loose RS485 wire on that device.
- Group of breakers offline · troubleshooting guideDiagnosing a physically clustered group of devices dropping off together, almost always a break in the RS485 daisy chain downstream of the last reporting device.
- Modbus address collisions · troubleshooting guideTwo devices sharing a Modbus address · how to spot it, fix it with the in-app recovery guide or by re-addressing a single breaker, and prevent it.
- Total bus failure after wiring to wrong terminal · troubleshooting guideDiagnosing a destroyed RS485 port after cross-wiring to a higher-voltage bus such as KNX. Presents like reverse polarity but requires controller replacement.
- New device not reporting after installation · troubleshooting guideA newly added device not reporting or rejecting commands is almost always the controller needing a reboot to sync its device list from the platform.
- UPS behaviour during power events · what to expectWhat to expect from the controller, breakers, and platform during a mains power event when the optional UPS is fitted, and how to power-cycle the controller.
- On-site visual checks · what to inspect on a Hybird panelAn on-site checklist of visual and physical panel checks (controller, breakers, LEDs, RS485 wiring, daisy chain) to run before contacting Hybird support.
- Rebooting the Hybird Edge Controller · procedure guideReboot methods for the Hybird Edge Controller (physical up arrow button on ICO-C Rev 1, or remote reboot via support) and what to expect afterwards.
- Example Use Case: When an added kettle tripped the kitchen circuit and was troubleshooted remotelyA real Hybird Service case: a nuisance trip caught by remote monitoring and fixed remotely, before the customer noticed.
- Breaker states · Addressed, Addressing, Live and IsolatedThe four Hybird breaker states explained · Addressed or Addressing, Live or Isolated · with the LED blink colours, what the green dip switch and yellow safety lock are, and…
- Building and commissioning a panel with the Hybird appFor installers and panel builders · scan each breaker to its planned slot, address it with the per-breaker Assembly guide, recover from a failed step, and move the panel to…
- Panel lifecycle stages · why Operating is finalWhat Planning, Assembling, Deploying and Operating each mean, which stage corrections are possible during the build · and why Operating is final: an Operating panel holds runtime records and cannot…
- Prepare before you build · panel assembly prerequisitesWhat to have ready before opening the Assembly guide · latest app version, a screwdriver, every breaker off and in work mode, controller online, lighting sorted, and connected equipment safely…
- Addressed breaker not responding · give the controller the new topologyThe address was set successfully but commands to the breaker fail · the controller needs the updated device layout. The Synchronise step handles this during assembly · on an operating…
- Breaker LEDs dark and unresponsive · when to stop and call an electricianA breaker goes completely dark after a switch command and cannot be turned back on remotely or manually · what it likely means, what is safe to check yourself, and…
- Keeping the Hybird app up to dateHow to make sure you are on the latest version of the Hybird app · reopen your original install link, update if prompted, and delete and reinstall if the app…
- Creating a panel as an installer · select the client, not yourselfThe Client field on the New Panel screen defaults to your own installer account · how to select the client and site correctly every time, the ten-second check before Create…
- Complete product catalogue and ordering guide
- Ordering from the Hybird webshopHow to register for and order from the Hybird webshop at shop.hybird.energy · registration on first visit, team approval, invitation email, product selection, checkout, and order tracking.
- Hybird system minimum order and configuration guide
- Registering for the Hybird webshop · shop.hybird.energyWhat happens when you first visit shop.hybird.energy · the Join the Hybird Ecosystem registration form, the Hybird team's review, and the invitation email that activates your access.
- Site not saving as expected · troubleshooting guide
- RS485 troubleshooting · communication errors
- Troubleshooting Hybird OS login issues
- Breaker tripping repeatedly · troubleshooting guide
- Data gaps or missing readings · troubleshooting guide
- Unexpected high consumption · troubleshooting guide
- Leakage current alarm · troubleshooting guide
- Remote switching not working · troubleshooting guide
- System offline · troubleshooting guide
- What happens during a power outage
- Handling installer warranty disputes
- Requesting on-site service
- Breaker firmware update procedure
- Controller firmware update procedure
- Replacing a faulty breaker · field procedure
- Replacing a faulty controller - field procedure
- Controller reboot and reset procedures
- Setup mode and work mode: flipping a breaker's dip switch during addressingHow to move a Hybird breaker from work mode to setup mode for addressing and back again, using the green dip switch, with LED confirmation at every step.
- Adding a breaker to an operating panel · the remote addressing flowHow a new breaker is added to a panel that is already Operating · Hybird support sends the address command remotely via the controller while you handle the dip switch…
- Handling partner commission queries
- Common confusions and how to clarify them
- Handling requests in Danish and English
- Emergency vs standard support
- Escalation policy · when to hand off to a human
- How Maggie identifies and routes enquiries
- Handling cancellation requests
- Handling complaints about Hybird pricing
- Support tiers
- Who to contact for what
- How to add circuits to an existing Service contract
- Downtime and maintenance windows
- My system was installed · what happens next
- How to give Hybird access to your site