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Cookie Policy

Hybird's Cookie Policy

Effective date: 25 June 2026

Last updated: 25 June 2026

1. About this Cookie Policy

This cookie policy explains how Hybird-Systems ApS (“Hybird”, “we”, “us”) uses cookies and similar technologies across our website, web-based tools, and applications. It should be read alongside our Privacy Policy, which describes how we handle personal data more generally.

Cookies are small text files stored on your device when you visit a website. Similar technologies include session tokens and local storage used by web applications, and tracking pixels used in email. We refer to all of these collectively as “cookies” in this policy.

2. How we use cookies

Hybird uses cookies only where they are necessary to deliver and secure our services. Specifically:

  • We use strictly necessary cookies to enable core functionality such as authentication, session management, and security.

  • We do not use cookies for advertising, behavioural profiling, or cross-site tracking.

  • We do not sell or share data collected through cookies with third parties for marketing purposes.

Strictly necessary cookies do not require consent under applicable ePrivacy rules. Where we introduce any cookie that is not strictly necessary, we will request your consent before it is set.

3. Cookies we use

The specific cookies set on your device depend on which Hybird services you use (for example, the webshop or the in-app support messenger). The table below describes the categories of cookies in use.

Cookie / technology

Provider

Purpose

Type

Duration

Authentication / session token

Hybird (Supabase)

Keeps you securely signed in to your account and web applications.

Strictly necessary

Session / until sign-out

Security token (CSRF)

Hybird

Protects forms and requests against cross-site request forgery.

Strictly necessary

Session

Cookie consent preference

Hybird

Remembers your cookie choices so you are not asked repeatedly.

Functional

Up to 12 months

intercom-id, intercom-session, intercom-device-id

Intercom

Operates the support messenger and help centre, and links your support conversations to your session.

Strictly necessary (support)

Session to 9 months

_secure_session_id, cart and related checkout cookies

Shopify

Operates the webshop basket and secure checkout.

Strictly necessary (webshop)

Session to 12 months

Third-party video content (hosted on Loom) may set cookies only when you actively play an embedded video. These are governed by the video provider's own cookie policy.

4. Managing cookies

You can control and delete cookies through your browser settings. Most browsers allow you to refuse or delete cookies, or to be notified when a cookie is set. Please note that blocking strictly necessary cookies may prevent you from signing in, completing a purchase, or using parts of our services.

Guidance for managing cookies is available in the help pages of all major browsers, including Chrome, Safari, Firefox, and Edge.

5. Changes to this Cookie Policy

We may update this cookie policy from time to time to reflect changes in the cookies we use or in applicable law. The “Last updated” date at the top of this policy indicates when it was most recently revised.

6. Contact

For any questions about this cookie policy or our use of cookies, please contact:

Hybird-Systems ApS

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