If the Hybird Edge Controller has been identified as faulty and a replacement unit has been provided, follow this procedure.
Before you begin
Confirm you have the replacement controller.
Note the faulty controller's UUID (visible on the unit label and in Hybird OS).
Document the current breaker configuration: list of breaker names and Modbus IDs, as these will need to be re-associated with the new controller.
Step 1: Disconnect the faulty controller
Disconnect the Ethernet cable (or note the Wi-Fi network it was connected to).
Disconnect the RS485 bus wire from the controller's terminal.
Disconnect the 24V DC power supply cable.
If an UPS is connected, disconnect it from the controller.
Remove the controller from the DIN rail.
Step 2: Install the replacement
Mount the replacement controller on the DIN rail.
Connect the 24V DC power from the PSU.
Connect the RS485 bus wire to the controller's RS485 terminal (same polarity as before).
Connect the Ethernet cable, or prepare to configure Wi-Fi during commissioning.
If using the UPS, reconnect it to the new controller.
Step 3: Power on and register
Apply power. The controller LED should show purple (booting), then red (active).
Contact Hybird support to register the new controller to the existing site. Provide the new controller's UUID (from the label) and the site name.
Hybird support will associate the new controller with the site in Hybird OS.
Step 4: Re-scan and verify breakers
In Hybird OS, run a breaker scan from the new controller's page.
Verify all breakers appear with their correct Modbus IDs.
Re-apply breaker names if they were not automatically carried over from the previous configuration.
Verify each breaker is reporting measurements.
Step 5: Test
Verify the controller shows a current "last seen" timestamp in Hybird OS.
Check uptime is counting from zero (confirming it is the new unit).
Test remote switching on a non-critical circuit.
Confirm alerts and monitoring are active for the site.
Step 6: Return the faulty unit
Return the faulty controller to Hybird per the RMA instructions within 14 days.
For any issues during controller replacement, contact Hybird support: [email protected] | +45 3020 4900
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