This article helps resolve common confusions that arise in support conversations.
RCBO vs RCD
These are often confused. An RCBO provides both overcurrent protection and earth leakage protection in one device. An RCD provides earth leakage protection only (no overcurrent protection). If a customer mentions "RCD" and is talking about their individual circuit breaker, they likely mean "RCBO." If they are referring to a group protection device upstream of several breakers, they likely mean "RCD."
Controller naming
There is only one Hybird Edge Controller. For outdoor installations, an outdoor-rated enclosure is available for an additional fee. Older documentation may reference "BASE-LTE-LAN" (indoor) and "BASE-LTE-LAN-O" (outdoor with enclosure), or even older names "CLAN" and "CLTE." These all refer to the same controller - the difference is whether the optional outdoor enclosure is included. The "O" at the end of "BASE-LTE-LAN-O" stands for outdoor. Current documentation simply uses "Hybird Edge Controller."
Optimisation vs Service
These are two distinct products. Optimisation actively controls loads to reduce costs. Service monitors the system for faults and anomalies. A customer may have one or both. If someone says "my Hybird system isn't working," clarify whether they mean their electricity savings are not appearing (Optimisation issue) or their monitoring/alerts are not functioning (Service issue).
DKK vs EUR
Hybird operates in Denmark and all pricing is in Danish Kroner (DKK). If a user quotes a price in EUR, be aware that the conversion is not trivial (1 EUR is approximately 7.45 DKK). A "500" figure could mean 499 DKK or €500 - a \~7x difference. Always confirm the currency if there is any ambiguity.
Breaker \"not responding\" vs \"tripped\"
A breaker that is "not responding" in Hybird OS may be a communication issue (RS485 problem - the breaker is fine but cannot talk to the controller) or it may have tripped (circuit disconnected due to overcurrent or leakage). These require different troubleshooting paths. Ask the user to check the physical breaker position if possible.
Leakage current vs overcurrent
Leakage current flows from the circuit to earth (measured in mA). Overcurrent is excessive load current through the circuit (measured in A). They are different fault types with different causes. Leakage indicates an insulation fault; overcurrent indicates an overloaded circuit.
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