If you cannot log into Hybird OS, follow these steps.
Account not found
If the system says your email is not recognised, you may not yet have a Hybird OS account. Accounts are created during the onboarding process after installation. Contact your installer or Hybird support to set up your account.
Incorrect URL
Each Hybird customer has a specific URL for their Hybird OS instance (e.g., https://[yourcompany].hybird.energy). Make sure you are using the correct URL. If you are unsure of your URL, contact Hybird support.
Browser issues
Hybird OS works on modern web browsers (Chrome, Firefox, Safari, Edge). If you experience display problems:
Clear your browser cache and cookies.
Try a different browser.
Ensure your browser is up to date.
Disable browser extensions that might interfere (ad blockers, VPN extensions).
Still cannot log in
If none of the above resolves the issue, contact Hybird support:
Email: [email protected]
Phone: +45 3020 4900
Provide your name, email address, company name, and a description of the error you see.
Need help?
Technical support: [email protected]
Billing and invoicing: [email protected]
Sales and partnerships: [email protected]
Phone: +45 3020 4900