Access to Hybird OS is managed through user roles. This article explains the available roles and how to manage user access.
User roles
Role Access level Typical user Admin Full access to all sites, controllers, and breakers. Can invite users, manage settings, and make configuration changes. Account owner, IT administrator Installer Access to assigned sites. Can view data, run diagnostics, and perform commissioning tasks. Cannot modify account-level settings. Certified Hybird installer Read-only Can view data, reports, and dashboards. Cannot make any changes or switch breakers, unless this is discussed prior with the Hybird Team responsible for onboarding. Facility managers, operations staff
Inviting users
Account administrators can invite new users to Hybird OS. To invite a user:
Contact Hybird support with the new user's email address and the desired role.
The user will receive an email invitation to set up their Hybird OS account.
Managing access
To change a user's role, remove a user's access, or add a user to additional sites, contact Hybird support: [email protected]
Security
Each user has their own login, via email, with magic link. Do not share accounts.
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If a user leaves the organisation or no longer needs access, request their removal promptly.
All user actions (especially remote switching) are logged for audit purposes.
Need help?
Technical support: [email protected]
Billing and invoicing: [email protected]
Sales and partnerships: [email protected]
Phone: +45 3020 4900