If an Optimisation customer reports that their savings are lower than expected, follow this guide to investigate.
Step 1: Confirm the baseline
Savings are measured against a baseline · the estimated cost the customer would have paid without optimisation. Check:
Has the Eloverblik consent been given? Without grid data, the baseline may be inaccurate.
Has enough time passed since installation? The system needs 2 weeks of data to establish a meaningful comparison.
Has the customer's consumption pattern changed significantly? (e.g., new equipment, changed operating hours, seasonal changes)
Step 2: Check optimisation activity
In Hybird OS, review the switching activity for the site's flexible load circuits:
Are the optimised breakers actually being switched? Check the on/off history.
Is the optimisation schedule aligned with price patterns? Load should be shifted away from expensive hours (typically late afternoon/evening) and towards cheap hours (typically night/early morning).
Step 3: Assess the flexible load proportion
Savings are proportional to the amount of flexible load on the site. If most of the site's consumption is from loads that cannot be shifted (e.g., production equipment that must run during working hours), the overall percentage saving will be smaller even if the flexible loads are being optimised effectively.
Step 4: Check price volatility
Savings are also proportional to the spread between cheap and expensive hours. During periods of low price volatility (e.g., stable prices throughout the day), savings will naturally be lower. This is not a system fault · it reflects market conditions.
Step 5: Compare the electricity bill
The customer's electricity bill includes components beyond the spot price: grid tariffs, taxes, and fixed fees. Hybird optimises the spot-price component only. If the spot price is a small fraction of the total bill (common in periods of low market prices), the saving may not be visually obvious on the total bill even if the system is working correctly.
Step 6: Escalate
If the investigation suggests the system is not optimising correctly, or if the customer remains unsatisfied, escalate to the Hybird optimisation team.
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