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LTE SIM activation and APN settings

The Hybird Edge Controller includes a built-in LTE modem that serves as a connectivity fallback when Ethernet and Wi-Fi are unavailable. This article covers LTE setup.

When LTE is used

The controller uses a fallback sequence: Ethernet first, then Wi-Fi, then LTE. LTE activates automatically only if both Ethernet and Wi-Fi are unavailable. It is a last-resort connection to ensure the controller stays online.

LTE can also serve as the primary connection for sites where neither Ethernet nor Wi-Fi is available at the panel location.

SIM card

The LTE modem requires a SIM card with an active data plan. Contact Hybird support to confirm the correct SIM card size and type for your controller.

Data usage

The controller's data usage is minimal - typically well under 800 MB per controller per month for a standard installation. The controller transmits small measurement packets every few seconds. The estimated LTE data cost is approximately 40 DKK per month, depending on the data plan and provider.

APN configuration

APN (Access Point Name) settings depend on the SIM card provider. In most cases, the controller auto-detects the correct APN. If manual configuration is needed, contact Hybird support with your SIM provider details and they will assist with the configuration.

Signal strength

Ensure the controller's location has adequate LTE signal coverage. Metal enclosures and underground installations can attenuate signal. If signal is weak:

  • Consider relocating the controller's LTE antenna (if external antenna is supported).

  • Use the optional outdoor enclosure, which may provide better signal access than a deeply recessed indoor panel.

  • Test signal strength before committing to LTE as the primary connection method.

Troubleshooting

If LTE is not connecting:

  • Verify the SIM card is inserted correctly and the data plan is active.

  • Check signal strength at the controller location.

  • Verify APN settings if using a non-standard provider.

  • Restart the controller (power cycle) to reinitialise the LTE modem.

If issues persist, contact Hybird support: [email protected]


Need help?

Technical support: [email protected]
Billing and invoicing: [email protected]
Sales and partnerships: [email protected]
Phone: +45 3020 4900

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