Customer journey
33 articles
- Eloverblik consent · why it matters and how to give it
- Eloverblik explained · what it is and why Hybird uses it
- Optimisation customer journey
- Service customer journey
- How to read your Hybird OS dashboard
- Understanding your electricity bill with Hybird
- How to override a scheduled action
- How alerts work
- Remote breaker control as a Service customer
- What does Hybird monitor on my site
- Hybird OS account security and access control
- Hybird OS · adding a new site
- Hybird OS · setting up alerts and thresholds
- Managing controller settings
- Dashboard navigation guide
- Historical consumption reports
- Logging into Hybird OS
- Mobile access to Hybird OS
- Hybird OS · naming and labelling breakers
- Remote switching · how to turn breakers on/off
- Setting up scheduled actions
- Understanding the site summary page
- Viewing real-time breaker data
- Measurement units and data definitions
- Remote monitoring: See your installation liveView the live electrical state of your whole installation from anywhere, with no site visit.
- Alarm setup - SMS and email notificationsSet up SMS and email alarms on breakers, groups, sites and controllers, choose what to alarm on for critical machinery, and manage recipients across many sites.
- Docs and event library · your audit trailA digital QA report plus a timestamped log of every event. Audit-ready, and it stays with the installation.
- Phase-level monitoring: Every parameter, per phaseSee voltage, current and load on each phase, live. It is where most real faults show first.
- Breaker-group comments: A service history that stays with the panelNotes on repairs and changes, kept per breaker group. A service history that travels with the panel.
- Switching a breaker on or off from the Hybird platformStep-by-step guide to remote breaker control: from the Dashboard, open Devices, find your breaker, and use the Flip button. Includes how to confirm the change and what to do if…
- Virtual meters: what they are and how to build oneGroup breakers into a virtual meter to analyze the consumption of specific devices, see aggregated kWh figures, and correlate usage against the spot price to estimate operating cost.
- Breaker sets: grouping breakers for switching, measurement and optimisationWhat breaker sets are, how to create and name them, and how they power switching, virtual metering, alarms and Optimisation in Hybird OS.
- Understanding consumption and cost: comparing sites, after-hours usage and savingsTurn kWh figures into cost answers: estimate operating cost with the spot price, compare sites fairly, find after-hours consumption and spot remaining savings.